Refund policy

Welcome to SOPIRE. We want you to be fully satisfied with your purchase. If you are not satisfied with your order, please review our refund and return policy below.

Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned or refunded:

• Items damaged due to misuse or improper handling.
• Products returned without original packaging.
• Clearance or final sale items.
• Personalized or custom-made products.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method.
• Processing time may take 5–10 business days depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Damaged or Incorrect Orders

If you received a damaged or wrong item, please contact us within 48 hours after delivery with photos of the product and packaging.

Contact Information

For returns, refunds, or support inquiries:

• Email:
• WhatsApp: +44 7862 838725

Policy Updates

We reserve the right to update or modify this refund policy at any time without prior notice. Changes will take effect immediately once posted on our website.